What You Can Expect

Service Guarantee

As a client of mine, you can expect the following:

  • You will always be treated with respect
  • You will receive competent and professional service
  • You will receive a clear explanation of the counselling service that can be provided
  • Your consent for any service will be sought by the counsellor prior to the service commencing and during the service where necessary
  • You will receive an explanation about the nature and limits of confidentiality surrounding the service
  • You will be clear about the goals that you and your counsellor are working towards
  • You will receive an explanation about additional support services and the referral process if necessary
  • You have the right to terminate at any time
  • You will receive a service free from sexual harassment
  • You will be shown respect for your cultural background and language traditions
  • You will be provided with a translator where necessary or referred to an appropriate service
  • You will receive disability support where necessary or referred to an appropriate service

Sessions

Availability: Monday to Friday

Times: 9:30 to 5pm (after hours available on Wednesdays and Thursdays for established clients only)

Length: 60 minutes for individuals or 90 minutes for couples

Session format: In person, phone or secure video conference

Fee Schedule

In Person: $80 per 60 minute session, couples sessions are $120 per 90 minute session

Phone or Online: $70 per 60 minute session

Payment is accepted by: EFTPOS if in person or bank transfer for phone or online

$10 additional fee applies for sessions after 5pm.

Therapy Style and Approach 

I provide a unique customised counselling style using interventions from a wide range of therapy styles.

These interventions will be combined and tailored to your needs.

Coaching

Often in counselling my clients will ask for help with goal setting, understanding pathways available to them and assistance in how to improve their wellbeing and the quality of relationships.

I offer coaching in conjunction with my counselling service as I believe these often go hand in hand.

Referrals

I have a list of additional support services available and am continually adding new services.

If a referral is required, that is if you require additional services that are beyond my scope, I will find the most suitable support service available and complete my referral process.

The referral will support you in achieving your outcomes, and can be completed in conjunction with your session with me if you would prefer.

In the instance that another counselling service may be more beneficial we will refer clients accordingly.

Record Keeping 

During and after our session together, I will take notes in order to track your progress. These notes are stored in a private location and may be viewed by you if you would like to see them.

Your counselling records will be kept for a period of seven (7) years from the date of your last contract with me.

Online/Email/Telephone

Unless your counselling is undertaken via online or phone, we will not enter into telephone or email counselling.

If you are faced with an emergency in between sessions, please contact the appropriate emergency services. In a life threatening situation, call 000 without delay.

Confidentiality

Everything you share with me in the course of our work together will be treated as highly confidential. There are some circumstances in which confidentiality may need to be broken. These are:

  • If I consider you to be at risk of seriously harming yourself or someone else
  • If your counselling records have been requested by a court of law
  • If another party or agency has requested your information, and you have agreed and provided your written consent to this.

Wherever possible, we will consult with you before breaching confidentiality for the above mentioned reasons.

Ending Counselling

Deciding when to end our counselling relationship will be by mutual agreement between us based on your progress. However, you have the right to end your counselling at any time.

If you decide to not continue with your counselling sessions or you feel that this counselling is no longer suitable for you, we would appreciate at least 48 hours’ notice.

I will discuss this with you as it is possible that you may need to be referred to a service more suited to you.

Limitations to my Service

By signing the counselling contract you agree to adhere to the following limitations of counselling:

  • You will always treat me with respect
  • You will be committed to doing your best to participate during your counselling session
  • You will not arrive at counselling under the influence of any drug/alcohol/substance
  • You will not attempt sexual harassment
  • You will not conduct any abusive behaviour either to myself or anyone else in the room.

Cancellations

Once your appointment is made that time slot is reserved for you. 2 days prior to each appointment you will automatically be sent an email and text reminder.

If you are unable to attend your session, please call or sms 0403 707 584 to notify me of this with more than 24 hours notice of your session, your time slot can then be made available to another client on the waiting list. Please do not reply to any emails or sms’s sent by my system as I may not receive them.

If you provide less than 24 hours notice of your cancellation or reschedule, 50% of your session fee will be invoiced to you for payment.

If you provide no notice at all and effectively do not show up for your session, you will be invoiced for the total session fee.

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